What do I do if I receive an out-of-date product?

We sincerely apologize that the products you received did not meet your expectations regarding their shelf life. We collaborate closely with our suppliers to maintain a diverse selection of products that are consistently available to fulfill the spontaneous and urgent needs of our customers. Our goal is to provide items with a shelf life comparable to what you would typically find in a supermarket, ensuring freshness and usability upon delivery.

As a company committed to sustainability, it is very important for us to minimize waste wherever possible. We strive to avoid removing products from sale prematurely, as this helps reduce unnecessary waste and supports our environmental goals. Our approach is to carefully balance the remaining shelf life of products with the anticipated speed at which customers are likely to use them after delivery. This balance is crucial in helping us serve our customers effectively while maintaining our commitment to sustainability.

In this particular case, it seems that we did not achieve the right balance or may have made an honest error in assessing the product’s shelf life. We deeply regret this oversight and want to offer our sincere apologies for any inconvenience it has caused you.

To help us investigate this matter further and improve our service, please reach out to our Customer Care Team. When you contact them, kindly provide photographic evidence of the issue you encountered. This will allow us to better understand the situation and take the necessary steps to address it promptly.