I have a complaint about an item, what now?

When you buy an item from us, you can expect to receive a good item. If there is something wrong with your item, we will find a suitable solution as soon as possible.

Did you receive an item with damage, incomplete or is it broken within 14 days? Then report the item as an item complaint. After reporting, we will inform you as soon as possible how we can resolve your complaint.

Did your item break outside the first 14 days? Then also report it as a complaint. Does your item meet the warranty conditions? Then the item will be repaired free of charge, you will receive a new item or you will get your money back. Does the item no longer fall within the warranty conditions or have you used the item normally and is it simply worn out? Then you are not entitled to a warranty.