Reset your Terminal Pincode

If you forget your terminal’s pincode, you can reset it easily to restore access.

How to reset your pincode:

1. Open your Flatpay app or access the merchant portal.
2. Navigate to Settings > Terminal Management > Reset Pincode.
3. Follow the on-screen instructions to verify your identity (via email or phone).
4. Create a new pincode.

Common issues when resetting pincode:

• Not receiving the verification code: check spam/junk folders or verify your contact details.
• Unable to access reset option due to app/portal errors: try updating your app or clear cache.
• Forgotten linked email or phone number: contact support for account verification.

Best Practices:

• Regularly verify your contact info to ensure you receive reset codes promptly.
• Choose a secure yet memorable pincode, avoid simple patterns.
• Update your terminal firmware regularly to prevent compatibility issues.

Important:

• Ensure your terminal firmware is up to date for seamless resetting.
• If resetting via app or portal doesn’t work, please contact Flatpay Support by using our webform.